Managing Very Difficult
Workplace Behaviour
Managers and organisations have a shared responsibility to manage the very difficult behaviour that is sometimes encountered in the workplace – yet our usual approaches and systems do not seem to work so well on some occasions and with some staff.
Some people – staff, colleagues, managers and clients have very difficult, ongoing patterns of behaviour. They may be reasonable, competent and responsible at times and on some issues and get along with people – but have a history of difficulty in other areas, are unresponsive to feedback, often have poor boundaries of time or task and consistently make other people very unhappy.
This workshop provides frameworks for understanding, defining and managing difficult behaviour; including a range of approaches and techniques for dealing with specific behaviours in the workplace.
Download program outline here
To run this program on-site at your place, please contact us
Managing Very Difficult Workplace Behaviour
– Masterclass
The ‘masterclass’ reviews the characteristics, impact and dynamics of very difficult workplace behaviour – focussing on ‘live' participant case studies. The workshop identifies the interplay between workplace behaviour, organisational context and culture, IR/HR constraints and the capability of the manager and management team.
The workshop include discussion of potential organisational and HR strategies, case management tools and potential workplace ‘protocols’.
Download Masterclass outline here
To run this program on-site at your place, please contact us
